20x Ltd, trading as Vanaheim Equity ("we", "us", or "our"), is committed to providing excellent service to our customers. We value your feedback and take all complaints seriously. This policy outlines the procedures for making a complaint and how we will handle it.

What is a Complaint?

A complaint is any expression of dissatisfaction about our service, products, or staff.

This includes:

• If something has gone wrong

• If you are unhappy with the service you received

• If you have a suggestion for improvement

How to Make a Complaint

We encourage you to bring your complaint to our attention as soon as possible.

You can make a complaint by:

Email: complaints@vanaheimequity.com

Letter: Vanaheim Equity, 1 Hop Garden, Church Crookham, Fleet, England, GU52 0YL

Please include the following information in your complaint:

• Your name and contact details

• A clear description of your complaint

• Any relevant dates or reference numbers

• The desired outcome

How We Will Handle Your Complaint

We will acknowledge receipt of your complaint within 5 business days. We will then investigate your complaint thoroughly and fairly. We will aim to resolve your complaint within 15 business days.

We will keep you informed of the progress of your complaint and the outcome of our investigation.

Confidentiality

We will treat all complaints confidentially.

Commitment to Improvement

We use complaints as an opportunity to improve our services. We will review all complaints regularly and identify any areas where we can improve.

This Policy May Change

We may change this policy from time to time. We will publish any changes on our website.

Contact Us

If you have any questions about this policy, please contact us at hello@vanaheimequity.com